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Information about defective, damaged or leaking products

Here you will find all important information for reporting defective, damaged or leaking items. Before filling out the form, please first check whether your request falls into this category.

Important: This form is only intended for defective, damaged or leaking items. For withdrawal or returns, please use the separate return form.

🛠 Defective product?

This form is correct if:

  • an item arrived damaged
  • a product is defective
  • goods were leaking or poorly packaged
Go to form for defective items

✅ Standard return?

If you want to return an item within your right of withdrawal, please do not use this form.

  • Return within 14 days
  • Goods preferably unused
  • No defect or transport damage
Go to withdrawal and return form

⚠ Withdrawal?

If you want to exercise your right of withdrawal, please use the separate form.

  • Legal withdrawal within the deadline
  • No complaint case
  • No damage report
Go to withdrawal and return form

📦 Wrong item delivered?

If you received an incorrect item and there is no defect, please use the separate return or contact form.

  • Different item delivered
  • No damaged product
  • Faster processing through the correct channel
Go to withdrawal and return form
Defektes produkt
Images & documents

Fields marked with asterisks (*) are required.

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